By: perri | 2010-09-24 | Customer Service One of the main causes for the decline in growth of any organization is poor customer service. Poor customer service does not necessarily mean incompetence of the customer service agents your company has hired. A dissatisfied customer base can also be due to several other factors such as waiting time in the queue, extended turnaround time, dropped connections, and many more. read more
By: Shellie Smith | 2010-04-03 | Customer Service World class customer service is very important in any business. Great customer service keeps the customer coming back. read more
By: Miley Johnson | 2010-11-12 | Customer Service Customer service courses can make your personnel into leaders of the industry. Customer service is the mark of how well a company values its customers. Poor customer service will translate into lost customers and poor sales figures. On the other hand, good customer service translates into happy customers and growing sales figures. By putting your customer service representatives through training, you will show your customers just how much your value their ongoing patronage. read more
By: Richard Smit | 2010-11-12 | Customer Service Customer service courses can make your personnel into leaders of the industry. Customer service is the mark of how well a company values its customers. Poor customer service will translate into lost customers and poor sales figures. On the other hand, good customer service translates into happy customers and growing sales figures. By putting your customer service representatives through training, you will show your customers just how much your value their ongoing patronage. read more
By: Peter O Jones | 2010-10-30 | Business Customer service is very important in the service industry. Lots of people join this industry because they think that they can serve their customers in a better way. read more
By: Matthew Proctor | 2010-03-30 | Customer Service Three tips that will improve your customer service skills and increase your business' productivity and improve your reputation. Everyone likes good customer service skills. read more
By: Joe Granville | 2010-03-28 | Customer Service Learn the difference in good customer service and exceptional customer service. Cues like wood hangers and good lighting make customers expect more. read more
By: Kazmee | 2010-12-14 | Electronics Automation plays an important role when it comes to providing satisfactory service to customers. Today, a lot of companies use automation in addressing most of the issues of their customers. One example is the customer service hotline. Customer service representatives use a predefined script which is proven to be effective in catering the issues being brought by the customers. read more
By: Peter George - Speaker, Author, Coach | 2011-02-01 | Customer Service Okay, hear me out. It's not your customer service that sucks; but as a business advisor and marketing coach, I believe it's the concept of customer service that sucks. And it's because of this fact that those who market themselves by proclaiming they provide excellent customer service are shooting themselves in the foot. read more
By: Jayne Kowal | 2010-06-17 | Customer Service Your organization shares the same view of customer service? The service is a generic term or has already been defined? To have an organizational philosophy around customer services is very significant just like having a vision and mission statement. read more
By: Seemantini Bose | 2011-01-13 | Software Joomla customization services add teeth to Joomla development. Unique websites can be built using Joomla customization services. read more
By: Josephine Catumbay | 2010-04-02 | Customer Service It seems that just about every other time that the office mail comes, it includes one more flier promoting yet one more customer service seminar. It seems that all the adds look the same too but they can't all be the same. So just what is it that makes one customer service seminar different form another? Also, can a customer service seminar really help your employees to perform better on the job? read more
By: Nik Levesque | 2010-03-31 | Customer Service Probably one of the most effective ways to increase your business and retain your customers has to be by providing the best customer service that you possibly can. Unfortunately, these days, finding businesses that actually provide a good deal of customer service and care about their customers are sometimes few and far between. read more
By: Matthew Proctor | 2010-03-31 | Customer Service The competitive business market today requires all businesses to instill good customer service skills in their work force. Without good customer service skills it becomes difficult to retain a regular and consistent customer base because the customers you do get will walk away dissatisfied. read more
By: Peggy Aauyeung | 2011-08-16 | Customer Service I don't think that there is an adult today who has not had a regrettable experience with customer service. This is very unfortunate for those people in customer service who are trying hard to make sure that the people who come to them are satisfied, but despite the people who really do care about being successful customer service reps the general reputation of customer service is that if you have a problem with a product or service you are going to have to do battle whit an apathetic strangers o read more