By: James Smithe | 2010-03-30 | Telecommuting Employee training is paramount for those workforce positions that interface with clients and customers. Call center agents, customer service staff, and consultative sales team members are measured by the success they have in reaching out to customers and clients through verbal communication channels - in-person or over the phone. read more
By: James Smithe | 2010-03-30 | Telecommuting Ensuring public safety and emergency preparedness hinge on having comprehensive approaches to readiness and contingency planning. And, whether a private security firm or a local police department, fully reliable access to phone and telecommunication records is vital for preparing any emergency response plan. read more
By: Recording Magic | 2012-05-09 | Gadgets and gizmos The high rate of divorce in the US is well-known. From 2006 to 2009, divorces increased almost 28%, to 1.3 million. read more
By: Recording Magic | 2012-05-08 | Technology Call recording is a well-established discipline in many businesses. Industry surveys show that over 95% of call centers use telephone listening devices to record their calls. Many financial services firms are legally required to record their calls, and many other businesses record their calls as standard practice. Although there are no definitive statistics, one estimate suggests that over 150 read more
By: delacon | 2011-10-01 | Home Business Nowadays economy mixes with growing pressures to struggle and get better presentation while preserving fulfillment with strict laws and rules are repelling occupations to assess possible call recording choices. Not merely does it simply seem right, but a lot of business is just necessary to record telephone calls for an incontestable evidence of communication. read more
By: Recording Magic | 2012-05-01 | Gadgets and gizmos Technology has changed the world. In today’s world, we hear about devices such as telephone recording devices, mobile phone recording devices etc. read more
By: Jeremiah Wilson | 2011-08-18 | Management If you want to keep your job; if you want your business to grow; you need to go above and beyond. (Especially during a recession). One way to do that is to track, record and score your sales/customer service calls at work. This allows to track performance, track marketing ROI and track accountability. Here are 24 ways you can use call recording at your business. read more
By: Camsy Kris | 2012-04-19 | Software It is mandatory for businesses and shops and to record every call they make and receive from their business phones. The government wants to make sure that the telecommunication facilities are not misused by the unsocial elements. read more
By: Michael Spats | 2011-11-16 | Mobile Preserve your company's customer support quality by using call recording software. Evaluate employee efficiency using call recordings and identify your customer support areas of development and strengths in an unbiased manner. read more
By: Michael Spats | 2011-08-04 | Communications Nowadays, call recording items are now employed to record significant voice calls made to telephones around the world. From straightforward and straightforward wiretapping to a digital telephone recording device, telephone recording has really progressed significantly. read more
By: supertintin | 2012-02-08 | Marketing SuperTintin is a brilliant piece of software that allows you to record all of the conversations that you conduct over Skype and MSN Live Messenger. read more
By: Alex C Johnson | 2010-12-15 | Information technology So how much do you know about free audio conference call recording services? When you are hosting or attending a web conference call, you may want to record the audio content to review later. So how can you do that? Find out more... read more
By: Mike Brooks, Mr. Inside Sales | 2011-04-24 | Business The bottom line is that if you want to get better then you have to record yourself and you have to study, learn and use better techniques. It's what all other professionals are doing… read more