shep hyken
shep hyken
ShepHyken Customer Service Tip -Seven Reasons Why You Should Develop a Customer Service Culture
2:21|Society & Lifestyle
youtube.com
10 Ways To Get Employees Engaged In a Customer Service Program
By: Shep Hyken|2011-01-26|Customer Service
How do we get our employees to engage in a customer service program? Recently I asked subscribers to my newsletter (The Shepard Letter) to send in their most important customer service questions. A large percentage of the questions that came in focused on the subject of employee engagement.
Related shep hyken videos
Customer Service Training Tip - How to Create Customer Confidence by ShepHyken
2:44|Society & Lifestyle
youtube.com
shep hyken related topics:
Six Ideas for Building Customer Loyalty
By: Shep Hyken|2010-12-04|Customer Service
Dr. Ted Levitt, senior professor at Harvard Business School says that the function of every business is to get and keep customers. Consequently, it is also the function of every employee of every business to do the same.
Internal Customer Service is Herb Kelleher's and Southwest Airlines's Strategy for Success
By: Shep Hyken|2011-01-13|Customer Service
One of the seven strategies in the new book “The Amazement Revolution” is Walk the Walk. That means that you don’t say one thing and do something else. You are genuine and what you see is what you get. One of the role-models in this strategy is Herb Kelleher of Southwest Airlines.
The Customer Bill of Rights
By: Shep Hyken|2011-01-18|Customer Service
The company "mantra" is a brand promise that is simple, concise and easily understood by both employees and customers.
7 Strategies for Customer Service Recovery
By: Shep Hyken|2011-02-10|Customer Service
Just recently I’ve had several clients call to discuss problems they were having with service recovery. While their issues were somewhat complicated, the strategies we discussed were simple and direct.
What To Do When You Can’t Say Yes
By: Shep Hyken|2010-12-21|Customer Service
One of the most negative situations one can create with a customer is to say “no.” In general, people hate to be told “no.” It starts when we are little kids and our parents constantly scream “NO!” at us. But sometimes saying “no” is unavoidable.
Internal Customer Service: Do They Really Want What We Think They Want?
By: Shep Hyken|2011-01-06|Customer Service
Much of what is written and taught about regular outside customer service works for internal service as well. One of my favorite areas on which to lecture is on understanding the customer. While I have written about this in earlier articles, it bears repeating.
Building Long- Term Customer Loyalty and Total Customer Satisfaction
By: Shep Hyken|2010-11-13|Customer Service
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, howeve...960
Shepard Smith Divorced Virginia Donald Before Being a Gay?
By: Bella|2011-10-20|Celebrities
Controversy Several people think that Shepard Smith is either gay or possibly gay. He was previously married to a woman named Virginia Donald for about 6 years and does not have any children.
Customer Service: It's not a Department, It's a Philosophy!
By: Shep Hyken|2010-11-03|Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced by everyone in an organization, regardless of their position and/or title, and it can be broken down into four basic parts.
